Refund Policy

Reservation Cancellations

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• Cancellations made 48 hours or more before the scheduled pickup or shipping date are eligible for a full refundof the rental fee.

• Cancellations made within 48 hours of the scheduled pickup or shipping date are non-refundable.

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No-Shows

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• Failure to pick up equipment, complete the rental process, or respond prior to the scheduled rental time will be treated as a no-show and is non-refundable.

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Early Returns

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• Returning equipment early does not qualify for a partial or prorated refund.

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Shipping Rentals

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• Once rental equipment has been shipped, the rental is non-refundable.

• Shipping and return shipping costs are non-refundable under all circumstances.

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Security Deposits

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• Security deposits are fully refundable after the equipment is returned, inspected, and confirmed to be in the same condition as rented.

• If damage, loss, theft, or missing items occur, repair or replacement costs may be deducted from the security deposit.

• Any costs exceeding the security deposit remain the renter’s responsibility.

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Refund Processing

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• Approved refunds are issued to the original payment method.

• Refunds are typically processed within 1–3 business days, depending on the payment provider.